Increase in repeat customers
Reduction in no show rates
Locations powered by Snappy
Globally recognized hotpot restaurant brand on a mission to spread hotpot culture throughout the world with thoughtful service and high quality food.
Snappy's waitlist and reservation solutions helped Hiadilao Hotpot improve customer retention, reduce no show rates and power over 50+ locations outside of China.
Haidilao Hotpot expanded into the Canadian market in 2018 and partnered with Snappy to support its growth in the GTA and over 50 locations outside of China.
Waitlist System
Implementing Snappy's waitlist solution increased customer satisfaction and retention by providing accurate wait times, personalized notifications and reducing walkout rates.
Reservation System
Adding Snappy's reservation system reduced no-shows by allowing for automated reminders, deposit collection, and better management of table availability, enhancing communication and reducing no show rates.
Integrated Solution
Snappy's suite of integrated waitlist and reservation products helped Haidilao Hotpot optimize seating and improve sales at over 50 locations outside of China.
