"As our restaurant grew, it became harder to keep everything organized. We were taking dine-in orders by hand, managing a separate POS, and juggling calls for pickup and delivery. Not only did this slow down our staff, but mistakes in orders were frustrating customers and hurting our efficiency. We knew we needed a better way to streamline the entire process from table to kitchen to customer.

Reservations and waitlists were another headache. On busy nights, it was difficult to keep track of walk-ins and phone bookings, and guests often felt left in the dark about their wait times. Plus, we didn’t have a proper online ordering system or a website that could handle everything in one place. We were piecing together different tools, but nothing worked seamlessly. That’s when we realized we needed an all-in-one solution.”
‍
- Cherry, Owner of Crab Hot Lau

When we first connected with Crab Hot Lau, it was clear they were running into the same challenges we see across many independent Vietnamese restaurants. Their team was using separate systems for POS, table orders, delivery apps, reservations, and online ordering, which created bottlenecks in service and added unnecessary stress for staff. With no single platform to unify operations, order accuracy suffered, wait times increased, and guests weren’t getting the seamless experience they expected.

From our perspective at Snappy, the challenge was to replace a patchwork of disconnected tools with a centralized, all-in-one solution that could handle dine-in QR ordering, POS, reservations, waitlists, pickup and delivery integration, and a modern website. The goal was to give Crab Hot Lau’s team more time to focus on hospitality, while making it easy for guests to order, reserve, and dine on their terms.

Solution

When Crab Hot Lau came on board, we implemented our all-in-one platform to simplify every aspect of their operations. By introducing QR code ordering at the table, orders now go directly to the kitchen, reducing mistakes and speeding up service. Our integrated POS system ensures dine-in, pickup, and delivery orders are all managed in one place, eliminating the inefficiencies caused by juggling multiple tools.

We also helped Crab Hot Lau modernize their guest experience with online ordering through their website, as well as waitlist and reservation management. Every booking, order, and customer interaction now flows seamlessly through Snappy, giving their team real-time insights and freeing staff to focus on hospitality. By unifying operations and guest interactions, we created a streamlined system that supports growth, increases accuracy, and improves the overall dining experience.

“Partnering with Snappy completely changed how we run Crab Hot Lau. With QR code ordering at the table, guests can browse our full menu, order at their own pace, and send everything straight to the kitchen. This has cut down on order mistakes and freed up our staff to focus more on service. The integrated POS ties everything together, so whether it’s dine-in, pickup, or delivery, we can manage all orders from one system without the chaos we had before.

Snappy also gave us tools we never had before like an online ordering platform directly on our website, along with waitlist and reservation technology. Now, guests can reserve ahead, join a waitlist online, or order takeout and delivery without having to call in. Everything syncs automatically, which means less confusion for customers and more efficiency for us. It’s made our operations smoother, our guests happier, and given us the confidence to keep growing.”
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- Cherry, Owner of Crab Hot Lau

results

"Since we started using Snappy, Crab Hot Lau has grown in ways we never imagined. We’ve been able to open two new locations, our online orders are up 28%, and the integrated system has drastically reduced order errors. On top of that, more guests are coming back regularly, and our average order value has increased, thanks to Snappy."

- Cherry, Owner of Crab Hot Lau

37 %

Reduced order errors

2 x

Increase in repeat customers

12 %

Increase in average order value

impact

Reduced Order Errors
By streamlining QR table ordering and integrating all channels into a single POS, Crab Hot Lau reduced order errors by 37%, improving accuracy and customer satisfaction.

Repeat Customers
‍With seamless online ordering, reservations, and a more convenient guest experience, Crab Hot Lau doubled repeat customer visits.

Average Order Value
‍By promoting add-ons and specials through QR ordering and online menus, Crab Hot Lau achieved a 12% increase in average order value.

How Snappy Helped Crab Hot Lau Simplify Growth

2

28

%

Challenge

Solution

results

37

%

2

x

12

%

impact

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